CAREER OPPORTUNITIES

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Director of Total Loss Auto Claims Travelers Insurance-  Charlotte, NC    SUMMARY: In collaboration with Claim Center Vice President/Auto Field Product Line Manager, provide direction and leadership to Total Loss while consistently achieving Top Tier results.  Drive Total Loss product strategies and ensure policies, procedures, and standards are implemented and maintained to guarantee high quality, cost-effective claim management.  Consistently coach, mentor, motivate, assess and develop staff to their fullest potential.  Provide consistent performance feedback, and hold all employees accountable for results.     PRIMARY DUTIES: Management of local QM (self review) process, including execution of the strategy, distribution of reports; analysis of results; and implementation of improvement plans.   Analyze/utilize management information to drive business results.   Coordinate marketing and Agency relations.  Support Marketing by participating in sales and account management process.  Represent the Company, ensuring favorable business relations and the acquisition and retention of profitable business.   Manage ULAE and LAE (Loss Adjustment Expense).   Develop and implement process improvement strategies that impact pay out, investigations, subrogation, structured settlement, and litigation management.   Maximize individual and organizational performance.   Provide guidance and direction to Unit Managers and claim handlers through a continuous process of management involvement and claim file reviews.  Develop and implement strategies and plans to address Unit Manager professional development.  Make certain training needs are identified and addressed on an ongoing basis.  Develop plans to ensure leadership and technical continuity for the organization.   Evaluate claim behaviors, taking improvement actions as appropriate.  Identifies, develops and retains high potential/high performing employees who have the capacity for or are ready to fill critical roles in the organization.     EDUCATION/WORK EXPERIENCE: College degree or equivalent work experience. Extensive Claim management background Comprehensive knowledge and understanding of marketing, underwriting and account management processes. Current on jurisdictional laws and regulations.  Insurance license(s) as required by state regulation.   OTHER: Leadership Business and Marketing Knowledge Strategic Communication Relationship Management Workforce Management Technology Financial Trend Analysis   In addition to an exciting environment, we offer:   * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards   * 401(k) with company match   * Comprehensive health plans that include coverage for same sex/domestic partners   * Strong work/family and employee assistance programs   * Tuition reimbursement   * Vacation Purchase Plan   * Training/Development opportunities     We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.   For immediate consideration please go to travelers.com and apply to job number 789881.   Also send your resume to Jlutsky@travelers.com  and type 789881 in the subject of the email.   Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Travelers has been recognized by Fortune Magazine as one of the most admired companies to work for, ranking 2nd amongst all property casualty insurers in 2009.   Travelers was recently ranked Top Property & Casualty Company in BusinessWeek's Best Places to Launch a Career Survey!

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