Unit Manager of Auto Liability Claims Travelers Insurance- Pittsburgh, PA or Wyomissing, PA office
** Please do not apply if you don’t have auto claims experience in the insurance industry. **SUMMARY
Coach, lead and direct a team of Auto Liability claim (injury) handlers to ensure the timely and appropriate handling and resolution of claims, while achieving established operational and file quality goals. Performance assessment and feedback to staff are necessary continuously, with staff development a key aspect of the role. PRIMARY DUTIES AND RESPONSIBILITIES
-Establish challenging goals and monitor compliance through review of various management informational reports
-Conduct file reviews to assess and impact overall file quality and resolutions
-Spend time with staff in the field to assess and mold the behaviors necessary to assure prompt investigations, development of rapport with injured claimants, and appropriate resolutions
-Conduct regularly scheduled meetings with staff to keep them informed and to instill sense of team
-Provide appropriate feedback to staff to assure continually improving work product and overall results. Rewards / recognition to be utilized accordingly.
-Address performance management issues timely and effectively
-Continuous involvement in the interview / selection process
-Work closely with staff to assure appropriate development
-Work closely within statewide team of Auto Liability managers to assure consistency
-Build and maintain effective communication with business partners and agents
-Communicate effectively with Executive Management Team and keep them informed as appropriate on issues of importance
-Periodic project management involvement Education / Work Experience
-College degree preferred or equivalent work experience
-Claim or operations experience (3-5 years)
-Customer service experience preferred
-Computer skills including Microsoft Office (WORD, EXCEL, PowerPoint, etc.)
-Familiarity with Management Information reports preferred Miscellaneous
-Staff will be comprised of approximately 6 - 7 claim handlers (mostly inside staff but some may be field staff)
-Position located in Pittsburgh, PA or Wyomissing, PA office
-Participation in weekly meetings with peers and Executive Management Team
-Must have experience managing a team of claims handlers in your past.
-Fast-paced, competitive environment where hard work is appreciated, but RESULTS are expected. Looking for those who can drive results! In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match * Comprehensive health plans that include coverage for same sex/domestic partners * Strong work/family and employee assistance programs * Tuition reimbursement * Vacation Purchase Plan * Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer. For immediate consideration please go to travelers.com and apply to job number 787429.
Also send your resume to Jlutsky@travelers.com and type 787429 in the subject of the email. Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers has been recognized by Fortune Magazine as one of the most admired companies to work for, ranking 2nd amongst all property casualty insurers in 2009. Travelers was recently ranked Top Property & Casualty Company in BusinessWeek's Best Places to Launch a Career Survey!
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