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	Associate Manager (Director Level) – Claim General Liability Morris Plains, NJ
	Summary: A member of Claim Center Management Team accountable for the results of managers within assigned General Liability territory.  Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained; participate in the development of claim management strategies specific to assigned product area.  Position is responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.  Reports to General Liability Field Product Line Manager (FPLM).  Job Components - Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.  Identify business drivers and trends from analyzing claim data.  Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies. - Directs the selection, development, deployment and evaluation of assigned Claim team.  Works with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans. - Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review.  Evaluates claim behaviors, taking improvement actions as appropriate.  - Responsible for product quality alignment with Home Office Product strategy.  Seeks information on, supports, and communicates Claim’s philosophies. Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.  - Develop and implement strategies and plans to address staff development.  - Identifies, develops and retains high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization. - Recognized as the local product expert and supports manager working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives. Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business  Qualifications/Requisite Skills - Current on jurisdictional laws and regulations. - 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred. - Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills. - Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims. - Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices. - College degree or equivalent work experience. - Claim management experience required. - Knowledge and understanding of marketing, underwriting and account management processes. - Insurance license(s) as required by state regulation. Competencies: - Ability to achieve business results; leading change and demonstrated experience executing business strategies. - Ability to lead others with experience in recruiting talent and performance management. - Individual ability in strategic planning, critical thinking, problem solving and strong communication skills; Other: - Position will require travel within assigned territory In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match * Comprehensive health plans that include coverage for same sex/domestic partners * Strong work/family and employee assistance programs * Tuition reimbursement * Vacation Purchase Plan * Training/Development opportunities  We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer. For immediate consideration, please visit www.travelers.com and apply to job number 789401. Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Travelers has been recognized by Fortune Magazine as one of the most admired companies to work for, ranking 2nd amongst all property casualty insurers in 2009.   Travelers was recently ranked Top Property & Casualty Company in BusinessWeek's Best Places to Launch a Career Survey!       Jennifer White Travelers Talent Acquisition - Executive Claim Ofc:  860-277-0411 Fax:  866-308-1916   Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Travelers has been recognized by Fortune Magazine as one of the most admired companies to work for, ranking 2nd amongst all property casualty insurers in 2009.   Travelers was recently ranked Top Property & Casualty Company in BusinessWeek's Best Places to Launch a Career Survey!

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