Diversity Job Fair Job Posting 0021

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Field Product Line Manager (AVP Level) – Claim General Liability
Naperville, IL
SUMMARY:
Drive field office's product strategies with ultimate accountability for results. Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership. Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results. Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.
PRIMARY DUTIES:
Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset. Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.
Directs the selection, development, deployment and evaluation of assigned Claim team. Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans. Evaluates claim behaviors, taking improvement actions as appropriate. Identifies, develops and retains high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
Provide guidance and direction to Unit Managers and claim handlers through a continuous process of management involvement and claim file review. Responsible for product quality alignment with Home Office Product leadership strategy. Seeks information on, supports, and communicates Claim philosophies. Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Act as Field liaison with our claim partners in Staff Counsel, SIU, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance
Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads to ensure the success of the local office as a whole
Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information. Coordinate and support marketing by participating in sales and account management process
Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.
EDUCATION/COURSE OF STUDY:
College degree or equivalent work experience.
WORK EXPERIENCE:
Proven Claim management experience.
CERTIFICATES/DEGREES:
Insurance license(s) as required by state regulation.
OTHER:
Comprehensive knowledge and understanding of marketing, underwriting and account management processes.
Current on jurisdictional laws and regulations.
Leadership
Business/Technical Knowledge
Analytical/Decision Making Skills
Strategic Communication
Relationship Management
Workforce Management
In addition to an exciting environment, we offer:
* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards
* 401(k) with company match
* Comprehensive health plans that include coverage for same sex/domestic partners
* Strong work/family and employee assistance programs
* Tuition reimbursement
* Vacation Purchase Plan
* Training/Development opportunities
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.
For immediate consideration, please visit www.travelers.com and apply to job number 788952.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers has been recognized by Fortune Magazine as one of the most admired companies to work for, ranking 2nd amongst all property casualty insurers in 2009.
Travelers was recently ranked Top Property & Casualty Company in BusinessWeek's Best Places to Launch a Career Survey!

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